Refund policy

 

Our Promise

We want you to love your paddle. If for any reason you're not completely satisfied, we're here to make it right.

 

Returns

You have 30 days from the date you receive your paddle to request a return.

To be eligible:

• The paddle must be unused and in the same condition you received it

• It must be in its original packaging

• You'll need your order number or proof of purchase

Return shipping costs are the customer's responsibility unless the return is due to a defect or error on our part.

 

How to Start a Return

Just email us at hello.lepiko@gmail.com with your order number and reason for return. We'll send you a return label and instructions on where to send your paddle.

Please don't send anything back without contacting us first — we won't be able to accept it.

You can always contact us for any return question at hello.lepiko@gmail.com. 

 

Damages and issues
If your paddle arrives damaged, defective, or if you received the wrong item, contact us immediately at hello.lepiko@gmail.com. We'll evaluate the issue and make it right as quickly as possible.

 

Exchanges
Want a different paddle? The fastest way is to return the one you have and place a new order for the one you want. Once your return is approved, we'll process your refund and you can order the right paddle right away.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello.lepiko@gmail.com.